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Ironwood Veterinary Clinic

To Our Valued Clients,

Starting September 1st 2023, we will no longer approve prescription requests from outside pharmacies by phone or by fax. This DOES NOT mean you cannot get your pet’s medication from an outside pharmacy. We can provide a written prescription at no charge, but you will be responsible for ensuring delivery of the written prescription to the pharmacy of your choosing by mail, email, or in person.

Why the change in policy?

  • We do not have an adequate working relationship with most internet/mail-order pharmacies. Due to the unknown conditions encountered in transport and storage of medications, the unknown source of products, and the uncertain legal status of some pharmacies, it is our hospital policy to not authorize prescription requests sent to us by fax or telephone from internet/mail-order pharmacies any longer.

  • Some online pharmacies do not purchase their medications directly from the manufacturer. They are often purchased from third parties with no guarantee of how they have been stored or from where they come.

  • Ironwood Veterinary Clinic cannot verify if a pharmacy is FDA compliant or if their products are backed by the manufacturer guarantee.

  • We have experienced additional issues with third party pharmacies including:

    • Medications not being dispensed correctly or as directed. In over 30% of prescriptions received, the incorrect dosing, strength or frequency will need to be corrected.

    • Prescriptions approved or denied without our consent.

    • Products arriving in secondary containers, not in the original packaging.

    • Products arriving labeled for use in other countries.

    • Fraudulent products being sold.

  • The sheer volume of requests and the staff time required to process these requests is taking our staff away from providing the best care for our patients and clients.

If you would like the convenience of ordering online and getting your pet’s medications delivered directly to you, we have an online pharmacy that works directly with the manufacturer of the medications. We offer discounts for first-time and repeat customers. Best of all, purchases made through our online pharmacy are integrated with your pet’s medical records for better insight into their treatment and care. Products for the online pharmacy are packed and shipped through a partnership with Covetrus, the vendor where we purchase our hospital products. The link to our online pharmacy may be found on our website or simply clicking here:

If you have any questions regarding this policy, please feel free to contact us at (928) 726-5432